Frequently Asked Questions
Using HYFY
Do I need crypto or a wallet to use HYFY?
No. The core social experience works without a wallet or blockchain interaction. A compatible self-custody wallet is required only for optional on-chain features such as claiming, holding, transferring, or trading HYFY.
How do I get Space Credits?
Space Credits are purchased through supported mobile or web payment channels and may also be granted through approved promotions. A balance is credited only after the payment or grant is validated by HYFY's backend.
What are Space Credits used for?
Space Credits are off-chain app credits used for supported social actions and features. They keep app pricing understandable and independent of HYFY's market price.
Can Space Credits be withdrawn or converted into HYFY?
No. Space Credits are not cryptocurrency, cannot be transferred to a wallet, and do not convert directly into HYFY. Qualifying activity may earn Karma, and a portion of Karma may later be eligible for the separate monthly claim process.
Can buying more Space Credits guarantee more HYFY?
No. A Space Credit purchase is not a token purchase or investment. Claims depend on eligible Karma, account and identity checks, the monthly claim pool, system capacity, deadlines, and treasury safeguards.
How is Karma earned?
Karma is issued for qualifying participation under the platform's current rules. Depending on the activity, eligible participants may include the person initiating an interaction and the creator receiving it. Issuance is bounded and recorded in the account ledger.
Can Karma be bought, sold, or transferred?
No. Karma is a non-transferable participation balance. It may have in-app utility, while only its claim-eligible portion can be relayed into the optional monthly HYFY process.
Can my Karma balance change?
Yes. Karma can be spent on supported utility, reserved when relayed, settled through a completed monthly process, or adjusted when an underlying event is reversed or proven invalid. Utility-only and claim-eligible Karma are tracked separately. A risk review should pause a sensitive action rather than silently confiscating a legitimate balance.
Read more in The Three-Currency System.
Relaying and Claiming HYFY
What does "relay Karma" mean?
Relaying reserves an eligible amount of Karma for a particular monthly close. It is a request to participate, not an immediate conversion and not a promise of a fixed number of HYFY.
Why is my relay budget lower than my Karma balance?
The app shows the most restrictive amount currently allowed by your claimable balance, previous requests, per-user allowance, system-wide capacity, and account eligibility. Some Karma may also be utility-only. The private anti-abuse thresholds are not published as a gaming guide.
Does one Karma always equal one HYFY?
No. There is no fixed conversion rate. A finalized allocation depends on the funded monthly pool and accepted participation after the applicable limits and safeguards have been applied.
When can I claim HYFY?
After a month closes, accepted requests are reconciled and a wallet-bound Merkle distribution is prepared. The package passes through its review stage before the claim root becomes active. The app shows the applicable status and deadline.
Why can a claim be delayed, reduced, or rejected?
Common reasons include incomplete identity verification, an unconfirmed wallet link, insufficient claimable Karma, a missed deadline, an account-risk review, limited monthly capacity, missing market data, an inactive claim root, a paused contract, or an integrity check that requires review.
What happens if a month has no valid distribution?
The month can close explicitly with no claims rather than publishing an invalid or unfunded distribution. Karma and in-app utility remain separate from the decision to activate a token claim month.
What happens if I miss the claim deadline?
Each activated distribution has an applicable deadline. An expired proof cannot be used afterward, and unclaimed tokens remain under treasury custody rather than being automatically redistributed to other users.
Are claim gas fees always free?
No universal guarantee is made. Where transaction sponsorship is available and the claim is eligible, HYFY may cover the network fee. Provider limits, wallet compatibility, network conditions, or sponsorship policy can still require another supported transaction path.
Do I need identity verification?
Identity verification is required for the on-chain claim path, not for ordinary social use. Verification is one eligibility check; it does not by itself guarantee a claim. Regional, age, sanctions, account-standing, wallet, timing, and capacity requirements may also apply.
Why is a claim tied to one linked wallet?
Wallet ownership is confirmed through a signed challenge. The monthly proof is bound to the user's identity, linked wallet, period, and amount, helping prevent proof theft, replay, and payment to an unconfirmed address.
Read the complete journey in How Claims Work and Compliance and Identity Verification.
The HYFY Token
Is HYFY inflationary?
HYFY begins with a fixed supply of 1,000,000,000 tokens. The token contract has no function to mint additional HYFY after deployment. Claims and liquidity move existing tokens into circulation; only a completed burn reduces total supply.
Is the full one-billion-token supply circulating?
No. The fixed supply begins in controlled custody. Tokens enter circulation through completed claims, liquidity operations, vesting releases, or other authorized transfers. Treasury custody, circulating supply, and total supply are different measurements.
Is there a limit on community claims?
Yes. The treasury enforces a cumulative lifetime ceiling of 200,000,000 HYFY for community claims. This is a maximum, not a promise that the full amount will be distributed.
What network is HYFY on?
HYFY is an ERC-20 token on Polygon. Users should select the official Polygon network configuration supported by HYFY and verify the token address against the production deployment registry before adding or transferring the token.
Can I transfer or trade HYFY?
Once claimed to a self-custody wallet, HYFY can be transferred like a standard ERC-20 token. Trading depends on an available market and liquidity. Availability, execution price, and token value are never guaranteed.
How do I identify the official token and pool?
Use only the token, pool, treasury, and contract addresses in HYFY's production deployment registry, then compare them with Polygon records. Names, logos, screenshots, and unofficial pools can be copied by counterfeit tokens.
Does HYFY burn tokens every month?
Not necessarily. A burn occurs only when a finalized period produces a positive burn allocation and the required revenue, price, reserve, authorization, finality, and execution checks pass. A no-burn month can be the correct safety outcome.
Is a burn the same as a buyback?
No. A burn destroys treasury-held HYFY and lowers totalSupply. A buyback would purchase tokens from the market. HYFY's documented burn path does not promise market purchases, a price floor, or price appreciation.
Is liquidity added every month?
Not automatically. A governed monthly budget may support the official HYFY/USDC position only when both assets, approved market configuration, reserve protection, current evidence, and execution checks are available. A blocked operation is recorded rather than completed with guessed or one-sided inputs.
Does fixed supply or burning guarantee that HYFY will rise in value?
No. HYFY may be volatile, illiquid, or lose all market value. Fixed supply, burns, liquidity, and treasury controls are risk-management mechanisms, not guarantees of demand, price, profit, or return.
See Token Supply and Distribution, Deflationary Mechanics, and Liquidity.
Revenue and Sustainability
How does platform revenue support tokenomics?
Only reconciled net revenue can enter the monthly economic process. Under the base policy, 75% supports platform operations and 25% supports the token economy. The support budget is divided between claims, treasury resilience, liquidity, and burns, with downstream actions still subject to their safeguards.
What happens when revenue is low or zero?
Low revenue creates a smaller new support budget. Zero eligible net revenue creates no new revenue-backed allocation for that month. The system may record a no-action outcome, process a previously approved carry-forward where permitted, or stop for reconciliation rather than inventing rewards.
Why does gross checkout revenue not determine rewards?
Provider fees, taxes where applicable, refunds, reversals, duplicate events, and other adjustments must be reconciled first. A checkout confirmation alone is not final tokenomics revenue.
Is HYFY a gambling product?
HYFY does not use random prizes in the documented claim process. Participation and claim outcomes follow recorded rules and safeguards. This does not make HYFY risk-free or determine its legal treatment in every jurisdiction.
Is HYFY an investment or a guaranteed source of income?
No. Space Credits, Karma, and HYFY do not promise wages, yield, profit, or a financial return. Nothing in these docs is investment, tax, or legal advice.
Read Revenue Model and Risks and Quick Reference.
Safety, Governance, and Transparency
Can one normal app request move treasury funds?
No. Social activity and client requests do not directly control the treasury. Token-sensitive actions pass through backend reconciliation, restricted operational roles, contract checks, and the applicable governance path.
What protects sensitive contract changes?
HYFY uses role-based permissions, emergency pause controls, and a timelocked governance path. The production registry identifies the current admin, proposer, executor, operator, distributor, guardian, and applicable multisig structure. Users should verify those assignments on-chain rather than relying on labels alone.
Is every part of HYFY on-chain?
No. Token supply, burns, claim roots, completed claims, governance actions, and liquidity events can be verified on Polygon. Social activity, payment reconciliation, identity outcomes, account-risk signals, and full monthly calculations remain off-chain for privacy, scale, and provider-integration reasons.
How can I verify a monthly claim or burn?
Use the official registry and Polygon records. A completed claim has an active root, a valid user proof, a funded pool, and a token transfer. A completed burn has a transaction and a matching decrease in totalSupply. A dashboard is useful, but it is not the underlying source of truth.
Are the smart contracts audited?
Contract verification, automated tests, and internal review do not replace an independent professional audit. HYFY publishes completed third-party reports through its official security or deployment records. Until a specific report is linked there, users should not assume that an external audit has covered a particular deployment.
Does identity verification expose my documents on-chain?
No identity documents should be written to the blockchain or public claim records. Verification is handled through an approved provider, while HYFY retains only the outcome and limited references required for eligibility, security, compliance, and dispute handling. Provider and HYFY privacy terms still apply.
Read Treasury and Governance, Transparency and Auditability, and Safeguards for Fairness and Stability.
Getting Help
What should I do if my balance, relay, or claim looks wrong?
Do not repeat transactions blindly. Record the account, month, displayed status, wallet address, and relevant transaction or purchase reference, then contact HYFY support through the official in-app channel or at [email protected]. Never send a seed phrase or private key.
Where should I report a security issue?
Use HYFY's official security contact or support channel and avoid publishing exploitable details before the team can investigate. HYFY support will never ask for your wallet seed phrase.